TERMS AND CONDITIONS FOR RUNNING

Clare’s Pet Care offers a dog-running service to you on the following terms. References to ‘dog’ are to the customer’s dog.

TERMS OF AGREEMENT

• Clare’s Pet Care will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of clients requirements, has been signed by the client.
• Clare’s Pet Care will collect and interval train with the dog for an hour, on the agreed days from the customer’s address, unless advised otherwise.
• The dog needs ’the all clear’ from their vet before any running can take place.
• The dog should be up-to-date with all vaccinations and also have been treated regularly for worms and fleas. Please inform Clare’s Pet Care if your dog has any health conditions, behavioural problems or dislikes on the initial consultation.
• Clare’s Pet Care will not be held liable for any pre-existing conditions or other health issues found on a dog in our care. Any health conditions should be checked and verified by a qualified Veterinary Surgeon.
• The client must provide Clare’s Pet Care with the name and contact number of someone capable of making a decision relating to the dog in an emergency. If the contact is not available Clare’s Pet Care reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
• The client is responsible for any veterinary bills, no matter how they are incurred, whilst dogs are in the care of Clare’s Pet Care.
• All mature male dogs should be neutered. Bitches will not be run if they are in season.  If these conditions are not met, Clare’s Pet Care will not be responsible for any consequences arising.
• All dogs being run will undergo a paid trial period to ensure that they are adequately trained and socialised. Clare’s Pet Care reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well to the walker or other dogs.
• All dogs will be exercised on a lead unless prior written agreement has been reached with Clare’s Pet Care and a disclaimer has been signed by the client. Once the disclaimer has been signed we will only run your dog off lead if we feel we have good recall.
• Clare’s Pet Care reserves the right to cut short a run if necessary because of extreme weather conditions (i.e. heat, thunderstorms, snowstorms) for the safety of both the dog/s and runner. Full payment of the run will still be charged.  If the dog requires towelling off after a run, towels must be provided by the client.
• The client is responsible for making sure the collar/harness/muzzle provided for their dog is secure and tight enough to prevent the dog escaping. It is a legal requirement for the dog to be micro-chipped and we would ask that the dog wears a tag with the owner’s name and contact details on it.
• The client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service but Clare’s Pet Care will still be paid in full by the client.
• The client agrees that, by signing the key holder waiver form this will indemnify Clare’s Pet Care in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
• Access to your property must be straight forward i.e. keys should open doors easily or gates should be easy to open. If I am unable to gain access into your property, after making every reasonable effort, you will still be charged for the run.
• Where a dog flap is fitted, it is the owner’s sole responsibility to ensure that the garden and its fences are secure. It is not Clare’s Pet Care responsibility to check this before leaving your dog following a run.
• Clare’s Pet Care will inform the Customer of any incident or anything which Clare’s Pet Care notices about the dog, which as dog owners the Customer ought to know.
• Although Clare’s Pet Care holds Public Liability insurance, wherever possible dogs should be insured by the client. Clare’s Pet Care reserves the right to refuse a booking for a dog which is not insured.
• Clare’s Pet Care will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Clare’s Pet Care cannot be held liable for any loss, injury or death to a dog either inside or outside of the home whilst in our care.
• Clare’s Pet Care will supply a plastic bag and use it on all runs to remove the dog’s faeces and ensure that dog does not foul any public or private place.
• The Customer will provide Clare’s Pet Care with contact details of its vet. In case of need Clare’s Pet Care is authorised to refer the dog to the named (or in emergency any other) vet for advice or treatment at the Customer’s expense. The Customer undertakes to reimburse to Clare’s Pet Care all expenses incurred under this clause.
• Receipt for all cash payments will be given upon request.
• Any cancellations must be made more than 24 hours in advance or the full rate will be charged.
• I will try to give 24hrs notice if I cannot run your dog due to illness or injury to myself.
• Clare’s Pet Care reserves the right to deny or terminate service because of safety or financial concerns.
• Proof of CRB check (now called Disclosure and Barring) and Insurance can be provided on request.
• The client consents to their dog being photographed, filmed and/or used in any media or advertising by Clare’s Pet Care services without prior approval. All such media remain the property of Clare’s Pet Care.

TERMS AND CONDITIONS FOR DAY CARE

Clare’s Pet Care offers a day care service to you on the following terms. References to ‘dog’ are to the customer’s dog.

TERMS OF AGREEMENT

• Clare’s Pet Care will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of clients requirements, has been signed by the client.
• You will need to supply the necessary dog food and treats for the duration of the stay.
• The dog should be up-to-date with all vaccinations and also have been treated regularly for worms and fleas. Please inform Clare’s Pet Care if your dog has any health conditions, behavioural problems or dislikes on the initial consultation.
• Clare’s Pet Care will not be held liable for any pre-existing conditions or other health issues found on a dog in our care. Any health conditions should be checked and verified by a qualified Veterinary Surgeon.
• Clare’s Pet Care is unable to accept bookings for a dog subject to the terms of the Dangerous Dogs Act 1991 or any other dogs with aggression problems towards other dogs and/or people.
• The client must provide Clare’s Pet Care with the name and contact number of someone capable of making a decision relating to the dog(s) in an emergency. If the contact is not available Clare’s Pet Care reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
• The client is responsible for any veterinary bills, no matter how they are incurred, whilst dogs are in the care of Clare’s Pet Care.
• The client agrees that, in admitting their dog, Clare’s Pet Care has relied on the client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour towards any person or any other dog.
• All mature male dogs should be neutered. Bitches may not stay if they are in season.  If these conditions are not met, Clare’s Pet Care will not be responsible for any consequences arising.
• All dogs will be exercised on a lead unless prior written agreement has been reached with Clare’s Pet Care and a disclaimer has been signed by the client. Once the disclaimer has been signed we will only walk your dog off lead if we feel we have good recall.
• The client is responsible for making sure the collar/harness/muzzle provided for their dog is secure and tight enough to prevent the dog escaping. It is a legal requirement for the dog to be micro-chipped and we would ask that the dog wears a tag with the owner’s name and contact details on it.
• The client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service but Clare’s Pet Care will still be paid in full by the client.
• The client agrees that, by signing the key holder waiver form this will indemnify Clare’s Pet Care in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
• Access to your property must be straight forward i.e. keys should open doors easily or gates should be easy to open. If I am unable to gain access into your property after making every reasonable effort you will still be charged for the walk.
• Clare’s Pet Care will inform the customer of any incident or anything which Clare’s Pet Care notices about the dog, which as dog owners the customer ought to know.
• Although Clare’s Pet Care holds Public Liability insurance, wherever possible dogs should be insured by the client. Clare’s Pet Care reserves the right to refuse a booking for a dog which is not insured.
• Clare’s Pet Care will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Clare’s Pet Care cannot be held liable for any loss, injury or death to a dog either inside or outside of the home whilst in our care.
• The Customer will provide Clare’s Pet Care with contact details of its vet. In case of need Clare’s Pet Care is authorised to refer the dog to the named (or in emergency any other) vet for advice or treatment at the Customer’s expense. The Customer undertakes to reimburse to Clare’s Pet Care all expenses incurred under this clause.
• I agree that I am financially responsible for any damage to property whilst my dog is boarding, this includes the soiling of carpets which require cleaning and the repair to chewed/clawed furniture.
• Receipt for all cash payments will be given upon request.
• Any cancellations must be made more than 24 hours in advance or the full rate will be charged.
• I will try to give 24hrs notice if I cannot care for your dog due to illness or injury to myself.
• Clare’s Pet Care reserves the right to deny or terminate service because of safety or financial concerns.
• Proof of CRB check (now called Disclosure and Barring) and Insurance can be provided on request.
• The client consents to their dog being photographed, filmed and/or used in any media or advertising by Clare’s Pet Care services without prior approval. All such media remain the property of Clare’s Pet Care.

TERMS AND CONDITIONS FOR PUPPY/INJURED DOG VISITS

Clare’s Pet Care offers a dog/puppy visit service to you on the following terms. References to ‘dog/puppy’ are to the Customer’s dog/puppy.

• Clare’s Pet Care will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of clients requirements, has been signed by the client.
• Clare’s Pet Care will visit and play with the dog/puppy for a half an hour, on the agreed days at the customer’s address, unless advised otherwise.
• The dog should be up-to-date with all vaccinations and also have been treated regularly for worms and fleas. Please inform Clare’s Pet Care if your dog/puppy has any health conditions, behavioural problems or dislikes on the initial consultation.
• Clare’s Pet Care will not be held liable for any pre-existing conditions or other health issues found on a dog/puppy in our care. Any health conditions should be checked and verified by a qualified Veterinary Surgeon.
• The client must provide Clare’s Pet Care with the name and contact number of someone capable of making a decision relating to the dog/puppy in an emergency. If the contact is not available Clare’s Pet Care reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
• The client is responsible for any veterinary bills, no matter how they are incurred, whilst dogs/puppies are in the care of Clare’s Pet Care.
• All puppies (once vaccinated) and dogs will be exercised on a lead unless prior written agreement has been reached with Clare’s Pet Care and a disclaimer has been signed by the client. Once the disclaimer has been signed we will only walk your dog/puppy off lead if we feel we have good recall.
• The client is responsible for making sure the collar/harness/muzzle provided for their dog/puppy is secure and tight enough to prevent the dog/puppy escaping. It is a legal requirement for the dog/puppy to be micro-chipped and we would ask that the dog/puppy wears a tag with the owner’s name and contact details on it.
• The client agrees to provide keys/arrange access to the dog/puppy for the agreed appointment; failure to do so will result in a cancellation for that day’s service but Clare’s Pet Care will still be paid in full by the client.
• The client agrees that, by signing the key holder waiver form this will indemnify Clare’s Pet Care in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
• Access to your property must be straight forward i.e. keys should open doors easily or gates should be easy to open. If I am unable to gain access into your property after making every reasonable effort you will still be charged for the visit.
• Where a dog/puppy flap is fitted, it is the owner’s sole responsibility to ensure that the garden and its fences are secure.
• Clare’s Pet Care will inform the Customer of any incident or anything which Clare’s Pet Care notices about the dog/puppy, which as dog/puppy owners the Customer ought to know.
• Although Clare’s Pet Care holds Public Liability insurance, wherever possible dogs/puppies should be insured by the client. Clare’s Pet Care reserves the right to refuse a booking for a dog/puppy which is not insured.
• Clare’s Pet Care will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Clare’s Pet Care cannot be held liable for any loss, injury or death to a dog/puppy either inside or outside of the home whilst in our care.
• Clare’s Pet Care will supply a plastic bag and use it on all walks to remove the dog’s/puppy’s faeces and ensure that dog/puppy does not foul any public or private place.
• The Customer will provide Clare’s Pet Care with contact details of its vet. In case of need Clare’s Pet Care is authorised to refer the dog/puppy to the named (or in emergency any other) vet for advice or treatment at the Customer’s expense. The Customer undertakes to reimburse to Clare’s Pet Care all expenses incurred under this clause.
• Receipt for all cash payments will be given upon request.
• Any cancellations must be made more than 24 hours in advance or the full rate will be charged.
• I will try to give 24hrs notice if I cannot visit your dog/puppy due to illness or injury to myself.
• Clare’s Pet Care reserves the right to deny or terminate service because of safety or financial concerns.
• Proof of CRB check (now called Disclosure and Barring) and Insurance can be provided on request.
• The client consents to their dog/puppy being photographed, filmed and/or used in any media or advertising by Clare’s Pet Care services without prior approval. All such media remain the property of Clare’s Pet Care.

TERMS AND CONDITIONS FOR SMALL ANIMAL VISITS

Clare’s Pet Care offers a home security visiting service to you on the following terms. References to ‘pet’ are referring to the Customer’s pet.

TERMS OF AGREEMENT

• Clare’s Pet Care will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of clients requirements, has been signed by the client.
• A deposit will be required of 50% of the overall booking fee in cash and your booking can only be confirmed when both the deposit and the signed booking form have been received. The outstanding balance is then to be paid before or on the commencement date, in cash.  Clare’s Pet Care is not able to keep provisional bookings open for more than 10 days so bookings will be released.
• If Clare’s Pet Care is unable to fulfil a booking, we will endeavour to arrange an introduction to another suitable home visiting service and we will refund your booking deposit.
• You will need to supply the necessary pet food and treats for the duration of the holiday. If additional food or treats are required, you agree, upon presentation of a receipt, to a full refund.
• Please inform Clare’s Pet Care if your pet has any health conditions, behavioural problems or dislikes on the initial consultation.
• Clare’s Pet Care will not be held liable for any pre-existing conditions or other health issues found on a pet in our care. Any health conditions should be checked and verified by a qualified Veterinary Surgeon.
• The client must provide Clare’s Pet Care with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Clare’s Pet Care reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
• The client is responsible for any veterinary bills, no matter how they are incurred, whilst the pet(s) are in the care of Clare’s Pet Care.
• Clare’s Pet Care will care for your animal(s) as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Clare’s Pet Care cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
• The Customer will provide Clare’s Pet Care with contact details of its vet. In case of need Clare’s Pet Care is authorised to refer the pet to the named (or in an emergency any other) vet for advice or treatment at the Customers expense.  The Customer undertakes to reimburse to Clare’s Pet Care all expenses incurred under this clause.

• The client agrees to provide keys/arrange access to the property for the agreed appointment; failure to do so will result in a cancellation for that day’s service but Clare’s Pet Care will still be paid in full by the client.
• The client agrees that, by signing the key holder waiver form this will indemnify Clare’s Pet Care in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
• Receipt for all cash payments will be given upon request.
• Proof of CRB check (now called Disclosure and Barring) and Insurance can be provided on request.
• The Client consents to their pet being photographed, filmed and/or used in any media or advertising by Clare’s Pet Care services without prior approval. All such media remain the property of Clare’s Pet Care.

TERMS AND CONDITIONS FOR SMALL ANIMAL BOARDING

Clare’s Pet Care offers a small animal boarding service to you on the following terms. References to ‘pet’ are to the Customer’s pet.

TERMS OF AGREEMENT

• Clare’s Pet Care will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of clients requirements, has been signed by the client.
• A deposit will be required of 50% of the overall booking fee in cash and your booking can only be confirmed when both the deposit and the signed booking form have been received. The outstanding balance is then to be paid before or on the commencement date, in cash.  Clare’s Pet Care is not able to keep provisional bookings open for more than 10 days so bookings will be released.
• Due to the high demand of spaces for home boarding, your deposit is not refundable once a booking has been made and paid for.
• If Clare’s Pet Care is unable to fulfil a booking, we will endeavour to arrange an introduction to another suitable boarding service and we will refund your booking deposit.
• You will need to supply the necessary pet food and treats for the duration of the stay. If additional food or treats are required, you agree, upon presentation of a receipt, to a refund.
• Please inform Clare’s Pet Care if your pet has any health conditions, behavioural problems or dislikes on the initial consultation.
• Clare’s Pet Care will not be held liable for any pre-existing conditions or other health issues found on a pet in our care. Any health conditions should be checked and verified by a qualified Veterinary Surgeon.
• The client must provide Clare’s Pet Care with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Clare’s Pet Care reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
• The client is responsible for any veterinary bills, no matter how they are incurred, whilst pet(s) are in the care of Clare’s Pet Care.
• Clare’s Pet Care will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Clare’s Pet Care cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
• The Customer will provide Clare’s Pet Care with contact details of its vet. In case of need Clare’s Pet Care is authorised to refer the pet to the named (or in emergency any other) vet for advice or treatment at the Customer’s expense. The Customer undertakes to reimburse to Clare’s Pet Care all expenses incurred under this clause.
• Receipt for all cash payments will be given upon request.
• Proof of CRB check (now called Disclosure and Barring) and Insurance can be provided on request.
• The client consents to their pet being photographed, filmed and/or used in any media or advertising by Clare’s Pet Care services without prior approval. All such media remain the property of Clare’s Pet Care.

TERMS AND CONDITIONS FOR PET TAXI

TERMS OF AGREEMENT

• All bookings are subject to a 50% non-refundable deposit payable in advance.

• Any cancellations must be made 48 hours in advance or the deposit will be lost.

• Clients must notify the veterinary surgery that Clare’s Pet Care will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Clare’s Pet Care or the vet.

• Any owner wishing to accompany Clare’s Pet Care whilst an animal is being transported accepts that they do so at their own risk and that Clare’s Pet Care does not accept any liability for any accident, injury or delay incurred during transportation.